Returns and cancellations

It is in the interest of Living Style 4U that the customer enjoys the best experience while shopping for furniture. We realize very well that sometimes, for reasons beyond one’s control, returns/cancellation may be warranted, and we make the process as smooth and hassle-free as possible.
Our return and cancellation policy has been devised with the purpose of giving you peace of mind at the time of purchase. From returning your item to canceling the order, we have in place a very clear and fair process to deal with such requests. You will find below all the information related to our return and cancellation policy, including steps involved, eligibility, and timelines.

Returns – Our Easy and Hassle-Free Process

At Living Style 4U, we want you to be completely satisfied with your purchase. Should there be a reason that you are not entirely happy with your order, then you can return it under the terms as described below.

Eligibility for Returns

We allow returns on most of our products, with the following conditions met:

• The item is returned within 14 days from the date of delivery.
• The item is new, never worn, in brand-new condition, and still in its original packaging.
• This is not an item that is special order, custom ordered nor is it a clearance sale item and therefore cannot be returned.
• Mattresses, custom-ordered furniture, and items clearly identified as “final sale” cannot be returned. We ask that you carefully review the product details and measurements before ordering so you can be completely satisfied with your purchase.

How to Return an Item

Returns to Living Style 4U are easy and uncomplicated. To initiate a return:

1. Return Request: Customers should contact our customer service within 14 days from the date of receipt. One can call or email or inform us through the website enquiry form, and further assistance regarding returning the item will be provided by our team.
2. Pack the item securely: The first and foremost thing would obviously be to send it back well-packed in its original box to assist in preventing transit damage; please also include all the accessories, along with all manuals and documents that originally shipped with the item.
3. Arrange for a Pickup or Drop-off: We can either send somebody to collect the merchandise from you, or we send the address of the nearest store/warehouse to which you shall deliver the merchandise. There might be some charges deducted from your refund except for in cases where you returned due to a fault of ours.
4. Wait for the Refund: Once we are in receipt of the returned item, checked, and confirmed that the merchandise is in a condition meeting the return conditions above, we will process your refund within 7-10 business days. Your refund will be issued to the original payment method used at the time of purchase.

Refunds

If this product is returned for whatever reason, it will be fully refunded, less the cost of return shipping where applicable. This may take up to 10 days after the refund has been sent to your account, and depends on your payment provider. If it does not meet the qualifications of return, we will email to notify you and may, or may not, process your refund.

Cancellation – How to Cancel Your Order

We do understand that sometimes circumstances change and one may wish to cancel an order. We try to make the process of cancellation as smooth and hassle-free as possible.

Eligibility to Cancel

You can cancel an order within 24 hours from the time the order is placed, provided the item has not been dispatched or delivered. We cannot cancel an order once it has been shipped. You can return the item when it arrives according to our return policy.

How to Cancel an Order

Easy steps to cancel your order:

1. Contact Us Immediately: Once you have decided to cancel an order, contact the customer care representatives either through the telephone, e-mail, or by using the contact form on our website. We will advise you to get in touch with us within 24 hours from the time your order was placed for the best chance of cancellation before dispatch.
2. Cancellation Confirmation: We confirm, upon receipt of your request for cancellation, whether or not the order can be canceled. If your order has not been dispatched, we will immediately cancel it and confirm the same by email.
3. Refund for Canceled Orders: If, prior to dispatch, the order is cleared and canceled, a refund is guaranteed to the original source of payment within 7-10 days.

Non-Returnable or Non-Cancellable Items

While we’re happy to offer returns and cancellations where possible for most products, some simply cannot be returned and are noncancellable. These usually include things like:

• Custom or Bespoke Items – Any furniture that has been specially made or manufactured to order to your specification cannot be returned or cancelled.
• Mattresses: Due to obvious hygiene issues, mattresses can only be returned if they are damaged or defective.
• Clearance Items – Items marked as “final sale” or purchased from our clearance section are non-returnable.
• Opened or Used Products: Opened or used products (other than for inspection) may not be returned. Please read the product details before you place your order; customized or clearance items may disappoint you.

Exchanges – We’ll Help You Find the Right Piece

Exchanging for size, color or model: We will, of course, be happy to assist you with an exchange if needed. To do so, start with our return process, then contact Customer Service, who will guide you through the additional steps necessary to complete an exchange. Depending upon stock availability, we’ll help you select the proper merchandise and arrange delivery of your exchanged item.

Damaged or Faulty Goods

If your item arrives damaged or faulty, we are truly sorry to have caused you inconvenience. We are committed to making it right as quickly and efficiently as possible.

How to Handle Faulty or Damaged Items

1. Contact Us Immediately: If there is any damage or defect to the product, it should be brought to our notice within 48 hours from the date of receipt of the item by our customer service. In that case, clear photos and videos should be attached for further assessment.
2. Return Instructions: We will provide return instructions and in most cases a pre-paid return label. Often we can replace an item without requiring the return of the original at no charge to you.
3. Full Refund or Replacement: The item will be replaced or, if you so prefer, a full refund availed once it is proven defective, which shall be left to your preference and our availability of stock.

Why Choose LIVING STYLE 4U?

At Living Style 4U we pride ourselves in providing the top-notch customer service, second to none quality products, combined with the most reasonable cancellation and return policies. Being proud of every sale, here at Living Style 4U we would like you only to be completely satisfied either with your purchase or the resolution rate in case any issues were to happen. Please do not hesitate to contact us for any return, cancellation, or even guidance on any part of your shopping with us.